Customer Service Representative

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



Ref ID: 01502-9502576929

Classification: Customer Service Representative

Compensation: $14.00 to $17.00 hourly

Robert Half OfficeTeam is currently looking for Customer Service Representatives (CSR's) around the Des Moines area for the temporary and temporary-to-full-time contracts that we are working on with our clients! The Customer Service Representative (CSR) will be communicating with internal employees, external customers, and the vendors that supply the product you will be working with. The Customer Service Representative (CSR) needs to be comfortable communicating through multiple avenues of phone, email, and in-person questions.

Essential duties and responsibilities:
-Greet customers in a warm and friendly manner
-Answer customer inquiries regarding products and service questions; suggest information about other products and services
-May be required to read from a script
-Open customer accounts by recording account information; maintain customer records by updating account information
-Inform customers of sales promotions and services, warranties or terms of sale, places and processes payments for orders, refunds or exchanges
-Sell products and services
-Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction

Job Requirements:
-Ability to serve a constant stream of customers
-Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
-Ability to deal with people in an uplifting manner
-Ability to solve customer problems
-Ability to be a quick thinker, research and troubleshoot

If you are looking for a foot in the door with a reputable company or a local business with a focus in Customer Service and are open to temporary and temporary-to-full-time work, then Robert Half OfficeTeam may have an job for you! If you are set up with Robert Half OfficeTeam, please call us at (952) 831-5970. If you are not set up with Robert Half OfficeTeam and would like to hear more about our Customer Service, Administrative, and Data Entry opportunities, please email your resume to Raina.Gamble@officeteam.com and we will schedule an interview!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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